Malkin Properties: Commitment and Quality for Tenant Satisfaction
Fall 2011
Download the Fall 2011 Malkin Talk as a PDF
- The Benefits of Malkin Properties: Safety, Security and Certainty for Tenants
- Malkin Properties: Leading in Sustainability and Green Practices
- Malkin Properties: Commitment and Quality for Tenant Satisfaction
- Meet Your Neighbors
- Spaces in the Spotlight: Large, Contiguous Block Available on Sixth Floor at Ten Bank Street
- Employee Profile: Tara Long, Leasing Associate
- Heard in the Hallways
- Stamford Hertz at Metro Center Offers Hourly Rental Car Services
- Malkin Construction: Just Turn the Key
- Malkin Properties — We Want to Hear from You
- Tenant Profiles: Antenna International
- Available Space
- Malkin Properties' Diverse Availabilities Suit Tenants of All Sizes
- Partnering for Success
- Contact
Commitment and quality are extremely important at Malkin Properties. Our portfolio is guided by the third and fourth generations of the Malkin family. Our company’s spirit, pride in ownership and commitment to service is reflected in every aspect of business operations. Our mission statement mandates that we deliver quality with honesty. We embed these values in our efforts with all of our employees and service providers to create a seamless, attentive, and respectful service experience for the brokers and current and prospective tenants with whom we do business.
The result is that Malkin Properties creates and sustains a vibrant, inviting workplace which promotes employee retention. Our own employees have average tenure of 11½ years, which is extraordinary considering the Department of Labor’s report that the average person stays at his or her job for only three-to-five years.
“We make it our business to take a hands-on approach not just to tenant satisfaction, but also to the satisfaction of our tenants’ employees,” says Jeffrey H. Newman, executive vice president of Malkin Properties. “Throughout our organization, we understand our roles. Our organization is built around performance and accountability. Our team is enabled to exchange information more fully and efficiently, fostering a collaborative approach and enhancing the productivity and satisfaction that our product provides.”
Over and over again, through comments volunteered and through our annual surveys, we find that our tenants appreciate the consistency and quality of service from interactions with the same members of a property management team over time. The same friendly faces greet them day in and day out, and tenants know to whom they can go with questions and concerns. And given our low turnover, there is no “learning curve” required for delivery of superb tenant service — tenants enjoy and benefit from ongoing, productive working relationships with an open, accessible managerial team.
Jeffrey H. Newman, executive vice president of Malkin Properties